DOMESTIC SHIPPING INFORMATION (United States Only): We offer three shipping methods. Standard Mail: 3-5 days* to continental U.S. Priority Mail: 2-3 days* to continental U.S. Express Mail: 1-2 days* to continental U.S. *business days Note: Shipping rates and carrier service providers do change periodically. All options and prices are clearly noted before final purchase. Shipping […]
Henna Color Lab® will assume all responsibility for improper address information (incorrect by our error, negligence). Important! If the Shipping Address matches your order “Ship To” entry, we cannot issue a refund (products or postage). Customers must be accountable for address information and accuracy.
Goods damaged in shipping will be replaced.It’s a simple process: Email us at: firstname.lastname@example.org and note “DAMAGED RETURN” in subject line. Simple return form will be completed. We’ll email the Return Merchandise Authorization(RMA) information (claim number & return shipping label). Repackage the product, adhere label in correct location, and drop off at noted freight carrier. […]
We’ll exchange any unopened* HCL product for up to 30 Days from date ordered. *this includes the outer packaging on henna products (maintains U.V. protection). We cannot accept exchanges for orders beyond 30 days. Please Note: Shipments submitted after 30 days of ordering will not be accepted and discarded with no refund to customer. A flat rate shipping […]
We’ll take back any unopened* HCL product for up to 30 Days from date ordered. *this includes the outer packaging on henna products (maintains U.V. protection). We cannot accept returns for orders beyond 30 days (inventory is perishable and rotates often). Please Note: Shipments submitted after 30 days of ordering will not be accepted and discarded […]
An “Order Confirmation email” immediately follows your completed payment with HCL™. A second “Shipping Info email” will follow after your order is shipped. Order before 4p.m. PST (Mon-Fri) ships same day, after 4p.m. PST ships next business day. No shipping Sat & Sun. You’ll find a Tracking Number within that second “Shipping Info email.” Simply […]