- We’ll exchange any unopened* HCL product for up to 30 Days from date ordered. *this includes the outer packaging on henna products (maintains U.V. protection).
- We cannot accept exchanges for orders beyond 30 days. Please Note: Shipments submitted after 30 days of ordering will not be accepted and discarded with no refund to customer.
- A flat rate shipping amount will be added to the exchanged order: ($2.99-$4.99 depending on items).
- HCL™ Return Form MUST BE COMPLETED & INCLUDED for proper processing of freight.
- Exchanges received without proper billing details (see HCL Return Form) will be refunded (not exchanged) less 10% Restocking/Processing Fee.
How to submit an exchange:
- Repackage all goods into appropriate mailing container (box/package).
- Complete & Include the return form: download here → HCL RETURN FORM
- MAIL TO:
HENNA COLOR LAB
715 NW HOYT ST #4126
PORTLAND, OR 97208
- Allow 10-14 business days to receive, inspect, and exchange/ship out your new order.
*Please Note: Exchanges will have a small shipping fee required. Incomplete HCL Return Forms (missing/incorrect credit card details) will result in the goods being credited back (less any fees/charges). No exceptions.