- We’ll take back any unopened* HCL product for up to 30 Days from date ordered. *this includes the outer packaging on henna products (maintains U.V. protection).
- We cannot accept returns for orders beyond 30 days (inventory is perishable and rotates often). Please Note: Shipments submitted after 30 days of ordering will not be accepted and discarded with no refund to customer.
- Partial returns (i.e. bundle deal, bogo sale, miscellaneous special, etc) will have the applicable portion (of the sale/deal) credited back to card used at purchase.
- All approved refunds will have the original shipping subtracted from total. Please Note: “Free Shipped” orders will have true shipping costs subtracted from total.
- A 10% Restocking/Processing Fee of original price will be subtracted from total.
How to submit a return:
- Repackage all goods into appropriate mailing container (box/package).
- Complete & Include the return form: download here → HCL RETURN FORM
- MAIL TO:
HENNA COLOR LAB
715 NW HOYT ST #4126
PORTLAND, OR 97208
- Allow 10-14 business days to receive, inspect, and refund your account (or exchange & ship product)